Frequently Asked Questions
ABOUT LORIADESIGN PRODUCTS
Are your cards handmade or digital?
Both! Loriadesign offers two types of cards:
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Handmade cards: One-of-a-kind and lovingly crafted, each is made only once and not reproduced.
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Printable digital cards: Instant download, beautifully designed, ready to print at your convenience.
How do I download my digital card?
After purchase, you'll receive a download link via Etsy (both through email and your Etsy account). Files are provided in high-resolution PDF format.
Can I use your digital cards for commercial purposes?
No, sorry.
All digital products are for personal use only. That means you can print them for yourself or as a gift, but not for resale or distribution. If you're interested in licensing designs, contact us directly.
Do you take custom orders for handmade cards?
Currently, no. Each handmade card is a one-time design and not reproduced. But if custom work is something you’d love to see, let us know—we’re always listening!
Who creates the art?
All artwork is original, designed by Loria.
From concept to brushstroke to final product, everything is crafted with heart.
What paper do you recommend for printing digital cards?
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We recommend:
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Heavyweight matte cardstock (around 100–110 lb / 270–300gsm)
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Inkjet or laser compatible
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Bright white for best color results
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It gives the card a professional, polished finish—almost like it came from a boutique!
SHIPPING and HANDLING
Do you ship internationally?
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Handmade cards: U.S. only at this time.
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Digital cards: Available worldwide as instant downloads.
When will my order ship?
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Handmade cards are processed quickly!
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Orders placed in the morning (Mon–Fri) typically ship same day.
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Orders placed in the afternoon will ship the following morning.
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No shipping on weekends or holidays.
Shipping time depends on your location, but tracking will be provided for peace of mind.
What if my order is lost or damaged during shipping?
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Once your order has shipped and is in the hands of the postal service, we are not responsible for lost or damaged packages during transit.
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Every card is carefully packed in an individual protective envelope.
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Orders of 1–3 cards are shipped in a rigid, non-bending mailer to prevent any folding or damage.
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Orders of 4 cards or more are lovingly wrapped and shipped in a gift box, sealed and protected for the journey.
If something still goes wrong, don’t hesitate to contact us within 7 days of delivery with a photo—we’ll do our best to help.
RETURN & EXCHANGE
What’s your refund policy?
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Digital cards: Due to the nature of digital downloads, all sales are final. However, if there's an issue with your file, contact us—we’ll gladly help fix it.
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Handmade cards: If your card arrives damaged, contact us within 7 days of delivery with a photo, and we’ll make it right.
Still need help?
Feel free to contact us anytime—we’re happy to troubleshoot!
